How do I unlock a locked social account?

If you've recently downgraded your account to the Individual Plan, you may have noticed that one or more of your connected social accounts has been locked. With the Individual Plan, you can connect 1 type of social account per network, e.g. 1 x Facebook, 1 x Twitter, 1 x LinkedIn, 1 x Google+, 1 x Instagram.  Please note that Pinterest is not available on this plan. If you're looking to narrow down your social accounts so they're within these guidelines, we'd recommend removing the accounts you no longer need which will then unlock the account you'd like to keep.

You can do this by selecting the social account you're looking to remove on the left hand side of your dashboard and then clicking on Settings in the upper right corner. From there, click Remove. You'll be asked to confirm this choice because removing a social account also deletes all data and history. If that's cool, go ahead and confirm that you're sure!

If you don't wish to delete any social accounts (i.e. if you'd like to keep them on Buffer in case you upgrade in the future), you can choose which accounts to unlock using drag and drop. Drag the accounts you'd like to unlock to the top of the list on the left hand side and then reload the page. The accounts nearest the top will unlock and the accounts nearest the bottom will lock.

Alternatively, if you're looking to manage multiple social accounts of the same social network, perhaps you'd like to consider the  Awesome Plan. For $10/month, you can connect up to 10 social accounts of any combination and schedule up to 100 posts in advance. You'd also have a few extra features such as the Social Calendar (more info here), Content Inbox (more info here) and the ability to connect your Pinterest profile.