Staying organized with tags
Tags are an incredibly flexible option organizing your conversations with customers. For example, tags can be used to:
- Keep track of customer feature requests
- Common questions from customers
- Other customer signals or confusion
- Bugs or product issues
- And a whole lot more...
Applying tags to conversations:
1) Manually apply a tag to a single conversation
2) Manually apply a tag to multiple conversations
3) Automatically apply tags to multiple conversations based on criteria
You can automatically tag all incoming conversations based on things like keywords, language, and much more.