[Reply] Staying organized with tags


Tags are an incredibly flexible option organizing your conversations with customers. For example, tags can be used to:

  • Keep track of customer feature requests
  • Common questions from customers
  • Other customer signals or confusion
  • Bugs or product issues
  • Events 
  • And a whole lot more...

Applying tags to conversations:

1) Manually apply a tag to a single conversation

2) Manually apply a tag to multiple conversations

3) Automatically apply tags to multiple conversations based on criteria

You can automatically tag all incoming conversations based on things like keywords, language, and much more.