[Reply] Customizing your user profile

Before you dive in, there's a few things you may want to customize 😊

Adding a profile image

Your profile image will be seen by your team when you're online, when you leave notes on a conversation and more. It's important to note too that customers will never see this profile image but instead your connected social account profile image instead. 

To add a custom profile image  navigate to Settings > Account:

Adding a custom signature

We make it easy to automatically append all outgoing replies with a custom signature. Many teams use a dash and first name (-Tyler) or carrot and initials (^TW) convention. 

To add a custom signature navigate to  Settings > Account

Your custom signature will then be added to your replies