Why are my images going into a "Buffer Photos" album on Facebook?

When connecting a Facebook account to Buffer, we will request permissions to access your photos. We are required by Facebook to access photos so we can identify the "Timeline Photos" album in order to post images that you upload through Buffer to the Facebook Profile, Page or Group. We will not use or distribute any photos that you have uploaded or are tagged in on Facebook.

If access to photos is not granted, we will not be able to identify and access the "Timeline Photos" album. In this case, any images published via Buffer will go into a new album on Facebook called "Buffer Photos". If this is happening for you, you can resolve this by reauthorising Buffer to post to your Facebook account, following the steps below:


Start by going to  Application Settings in Facebook.


You should see the Buffer app listed on the page. Click on the [X] to the right of Buffer to remove it from Facebook.


Head back over to your  Buffer dashboard.


Select your Facebook Page on the left hand side and then click on Settings > Reconnect. Be sure to accept all permissions during the connection process.

From that point, you should be all set for everything to start posting again and you can go ahead and give any failed posts a try. And if you have any problems at all, please don't hesitate to give us a shout!