Posts failing to publish to a Facebook Page, or being published as yourself instead of as the Page
It is important to accept all permissions when connecting a Facebook Page to your Buffer account. There are a couple of scenarios that can happen when permissions have not been set up correctly during this process. But don't worry, it's a quick fix 😉
First let's dive into a couple of scenarios you might see!
"An unknown error has occurred, please get in touch if this persists."
This happens when the Publish as Pages you manage permission was not accepted when connecting the Facebook page to Buffer.
Both of these scenarios can be fixed by checking and updating the permissions that Buffer has within Facebook. This can be done by going to Application Settings in Facebook, locating Buffer and updating the permissions there. Whilst this should do the trick, we actually recommend reauthorising your Facebook Page completely to ensure all required permissions are accepted. Here are the steps you’ll need to reauthorise your Facebook Page:
Start by going to Application Settings in Facebook.
You should see the Buffer app listed on the page. Click on the [X] to the right of Buffer to remove it from Facebook.
Head back over to your Buffer dashboard.
Select your Facebook Page on the left hand side and then click on Settings > Reconnect. Be sure to accept all permissions during the connection process.
From that point, you should be all set for everything to start posting again and you can go ahead and give any failed posts a try. And if you have any problems at all, please don't hesitate to give us a shout!