[Reply Android] Getting started with the mobile app
|IN THIS ARTICLE|
Reply is our engagement tool, which enables you and your team to respond to social conversations within one simple inbox. Instead of hopping between social channels, your team can jump into Reply and tackle everything in one place. Reply is also available on Android, allowing you to respond to all your social messages on-the-go! Grab the Reply app from the Play Store here.
When you log into your Reply account on Android, the first thing you'll see is the Team Inbox. You can jump between the Team Inbox and your other folders by tapping the arrow at the top of your screen. Here's what you can expect to find in each place:
|Team Inbox||Unassigned conversations that are set to Open or Pending.|
|Mine||Conversations that are assigned to you that are set to Open or Pending.|
|Assigned||Conversations that are assigned to other team members that are set to Open or Pending.|
|Closed||Conversations that are set to Closed.|
|Spam||Conversations from contacts that you have muted, along with conversations that have been routed here as a result of an Automation Rule. Learn more about Automation Rules here.|
|Custom folders||These are your tags, otherwise known as custom folders. Learn more about the uses of tags and custom folders here.|
You'll see a preview list of conversations in the Team Inbox and other folders. The number of lines you see per conversation can be customized in the Settings area.
Using swipe actions to tag, move, and assign conversations
When previewing conversations in the Team Inbox or another folder, you can swipe left or right to enable various actions such as tagging, moving, and assigning. Swipe actions can be customized in the Settings area.
Please note, it's not currently possible to tag, move, or assign a conversation when viewing the conversation itself. This can only be done from the preview list of conversations.
Responding to conversations
Tap on a conversation to view it. Here, you'll see all threads between the user and your team. Messages from users will be shown in white and displayed on the left hand side, while replies from your team will be shown in blue and displayed in the right hand side. Internal notes added by team members will be shown in yellow, also on the right hand side.
Tap inside the composer at the bottom of your screen and then type in your reply. When you're ready to send it, tap Reply (send your reply and don't change the status) or Reply + Close (send your reply and change the status to Closed).
Changing the status of conversations
You can change the status of a conversation by tapping the current status at the top right of your screen and then tapping Open, Pending, or Closed.
Various settings can be customized by tapping the Reply icon at the top left of your screen and then tapping Settings.
When previewing conversations in the Team Inbox or another folder, you can swipe left and right to enable various actions, including:
|Close Conversation||After swiping, the status of the conversation will immediately be set to Closed.|
|Move Conversation||After swiping, you'll be able to tap on the folder you'd like to move the conversation to.|
|Move Conversation to Specific Folder||If you often move conversations to a specific folder, and you don't wish to see a list of folders each time you swipe, this option can be handy. After selecting this option in settings, you can then choose the specific folder you'd like to move conversations to every time you use this swipe action.|
|Assign to User||After swiping, you'll be able to tap on the team member you'd like to assign the conversation to.|
|Assign to Specific User||If you often assign conversations to a specific team member, and you don't wish to see a list of team members each time you swipe, this option can be handy. After selecting this option in settings, you can then choose the specific team member you'd like to assign conversations to every time you use this swipe action.|
|Tag Conversation||After swiping, you'll be able to tap on the tag you'd like to apply to the conversation.|
The default settings are:
- Left Long Swipe: Tag Conversation
- Left Short Swipe: Move Conversation
- Right Long Swipe: Assign to User
- Right Short Swipe: Close Conversation
To change these settings, tap the type of swipe you'd like to change under "Swiping Actions".
Tap the action you'd like to enable for the chosen swipe. You can then return to the previous screen using the arrow icon at the top left and change the other swipe actions if you'd like to.
Swipe actions are set on a per-user basis. Changing your settings here will not affect other users' swipe actions.
Choose how many lines of the conversation are shown in the preview by tapping Conversation Line Count and then choosing between 1 and 5.
The Reply mobile app doesn't have all the features available within the web app, but we're adding more features all the time! The table below outlines which features are currently supported.
|Feature||Available on Android|
|Inbox and folders|
|Custom folders (tags)||✓|
|Liking Tweets and Facebook comments|
|Replying to conversations||✓|
|Adding emojis to replies||✓|
|Adding images to replies|
|Adding Saved Replies to replies|
|Translating a conversation into another language|
|Adding internal notes to conversations|
|Adding tags to conversations||✓|
|Changing the status of conversations||✓|
|Following a social contact|
|Muting a social contact|
|Customizing swipe actions||✓|
|Updating user profile settings|
|Inviting/managing team members|
|Updating billing information|
|Adding/removing social accounts|
|Adding/editing Automation Rules|
|Adding/editing Saved Replies|