[Reply] Connecting your Instagram account

IN THIS ARTICLE

Summary

Buffer Reply supports Instagram business profiles. If you have an Instagram personal profile, you will not be able to connect it to your Reply account. If you like, you can convert your personal profile to a business profile, in order to connect it to Reply. Once connected to Reply, comments on your Instagram posts and ads will start arriving into your Team Inbox.

How to connect your Instagram account

1

Start by clicking Settings on the left hand side of your dashboard and then click the Social Accounts tab.

2

Click on Instagram.

3

Since all Instagram business profiles must be connected to a Facebook Page, you'll first need to enter your Facebook login details. Click Login With Facebook.

4

Enter your Facebook login details. Please note, you will need to be logging into your Facebook personal profile that has the Admin role on the Page connected to your Instagram account.

5

Click Continue.

6

Click OK.

⚠️ IMPORTANT NOTE

The option to Choose what you allow, is required to be included in this step. However, if you remove any of those permissions, we will not be able to authenticate with Facebook and your Instagram account will not be connected.

7

Finally, click on the Instagram account you'd like to connect and you should be all set!

Converting your Instagram account to a business profile

Are you seeing this message when you try to connect your Instagram account to Buffer Reply?

Buffer Reply supports Instagram business profiles. If you have an Instagram personal profile, you will not be able to connect it to your Reply account. If you like, you can convert your personal profile to a business profile, in order to connect it to Reply. One thing to note is that Instagram business profiles must be connected to a Facebook Page that you are an Admin of. 

Check out the video here for steps to convert your Instagram personal profile to a business profile.

⚠️ IMPORTANT NOTE

When you're converting your Instagram profile to a business profile, you will be prompted to choose a Facebook Page to connect to. It is possible to skip this step by clicking Skip at the bottom of your screen. If you skip this step, an unmanaged Facebook Page is automatically created. You can request to claim the Page and become its admin by following the steps here. If you do not claim the page, your Instagram business profile will not be connected to a Facebook Page and you will not be able to connect it to Reply.