[Reply] Connecting your Instagram account

IN THIS ARTICLE
Summary
Connecting your Instagram account
Converting your Instagram account to a Business Profile

Summary

Buffer Reply supports Instagram Business Profiles. If you have an Instagram Personal Account, you will not be able to connect it to your Reply account. If you like, you can convert your Personal Account to a Business Profile, in order to connect it to Reply. Once connected, comments on your Instagram posts and ads will start arriving into your Team Inbox.

Connecting your Instagram account

1

Start by clicking Settings on the left hand side of your dashboard and then click the Social Accounts tab.

2

Click on Instagram.

3

Since all Instagram Business Profiles must be connected to a Facebook Page, you'll first need to enter your Facebook login details. Click Login With Facebook.

4

Enter your Facebook username and password and then click Log In.

IMPORTANT NOTE: PLEASE LOG INTO THE RIGHT FACEBOOK ACCOUNT

You will need to be logging into your personal Facebook Profile that has the Admin Role on the Facebook page connected to your Instagram account. If you log into a Facebook Profile that does not have the Admin Role on the Page, it will not be possible to connect your Instagram account.

5

You'll need to authorize Buffer Reply to access your Facebook account. Click OK to confirm.

IMPORTANT NOTE: PLEASE DO NOT CLICK CHOOSE WHAT YOU ALLOW

You'll notice here an option to Choose what you allow. This option is required to be shown in this step due to Facebook's guidelines, but modifying any of the permissions here will mean that we are not able to authenticate with Facebook and your Instagram account will not be connected.

6

Finally, click on the Instagram account you'd like to connect and you should be all set! If you see a "NOT SUPPORTED" message next to your Instagram account, then it still needs to be converted to a Business Profile. Please refer to the section below for further steps.

Converting your Instagram account to a Business Profile

Follow the steps below to convert your Instagram Personal Account to a Business Profile.

1

Open the Instagram app on your iOS or Android device.

2

Navigate to your profile and head to Settings.

3

Tap Switch to Business Profile and follow the on-screen instructions.

IMPORTANT NOTE: PLEASE MAKE SURE YOU SELECT A FACEBOOK PAGE

During the process of converting your Instagram account, you'll be prompted to select a Facebook Page. This is required in order to connect your Instagram account to Buffer Reply. You might notice that it is possible to skip this step, but if you do, an unmanaged Facebook Page will be automatically created. You can request to claim the Page and become its Admin by following the steps here. If you do not claim the Page, your Instagram Business Profile will not be connected to a Facebook Page and you will not be able to connect your Instagram account.

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