Refund Policy

Every now and then, a good thing must come to an end. You might experience a change with your social accounts, perhaps you're taking a break from social media, or maybe it's just time to move on from Buffer. While it's sad when that time comes, we always want to do what is right by you.

You're always free to cancel your subscription at any point in your journey, and we'll issue a refund for any unused time. If you're cancelling an annual subscription, you'll still receive a pro-rated refund, with active time being charged at the normal monthly rate.

If you stopped using your subscription a while ago, we're happy to provide refunds for any payments within the last 60 days.

Refunds will be processed and returned to the original card used to make the payment. This usually takes between 5-10 business days. If the refund is made before the charge is authorized by your bank, it will be sent back as a reversal instead. This means the charge will drop off your bank statement or the original charge will be adjusted to reflect the refund.

To request a refund, please send an email (from the email address connected to your account) to hello@buffer.com.

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