[Publish iOS] How to cancel your subscription through the App Store

Unfortunately Buffer does not have a way to cancel subscriptions or issues refunds for purchases made through the iOS App Store.

How to cancel your subscription

Follow the steps below to cancel your subscription of Buffer Publish, through the App Store:

  1. Go to the home screen of your iOS device and open the Settings app
  2. Tap iTunes & App Store
  3. Tap your Apple ID at the top of your screen
  4. Tap View Apple ID and sign in (using Touch ID if enabled)
  5. Tap Subscriptions, and then tap Buffer
  6. Tap Cancel Subscription, which will cancel the subscription at the end of the current billing cycle

How to request a refund for incorrect charges

Follow the steps below to request a refund for any incorrect charges:

  1. Visit Apple's "Report a Problem" page: http://reportaproblem.apple.com/
  2. Log in with your Apple ID username and password
  3. Select the App tab and locate your Buffer subscription
  4. Select Report a Problem to the right of the purchase
  5. Choose the appropriate reason from the Choose Problem drop down and enter a brief description
  6. Click Submit

Please note, Apple are only able to provide refunds for purchases made within the last 90 days.

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