[Publish] How to reconnect a social account

IN THIS ARTICLE
Summary
Reconnecting your social account
Reauthorizing your Facebook or Instagram account
Reauthorizing your LinkedIn account
Reauthorizing your Pinterest account

Summary

Social accounts will become disconnected from time to time. Whilst this can be frustrating, it's good to keep in mind that this is normal behaviour and is usually the result of the social network making a change to keep your account safe and secure.

Connections between Buffer Publish and your social accounts require access tokens, which can expire for a number of reasons, including password changes and explicit lifespans of an access token. Learn more about access tokens, and how and when they might expire, here.

Most commonly, social accounts only require a simple reconnection. However, on some occasions, a simple reconnect won't do the trick, and instead your social account will need to be fully reauthorized.

Reconnecting your social account

1

Click Manage Social Accounts at the bottom of the left hand side bar.

2

Click Reconnect to the right of the social account you need to reconnect.

3

You'll be prompted to enter your login details and after that, you should be all set.

If you have any failed posts in your Queue, you can now go ahead and retry them. Clicking Re-add to Queue will add your post to the next available time slot according to your Posting Schedule. Clicking Retry Now will publish your post immediately.

Reauthorizing your Facebook or Instagram account

1

Head over to Facebook and navigate to Settings and then Business integrations (or click this link).

2

You should see Buffer listed in the integrations area. This will need to be removed in order to continue. Tick the check box and then click Remove.

3

Leave the check box unticked and then click Remove.

4

Head back over to Buffer Publish.

5

Select your Facebook or Instagram account on the left hand side of your dashboard and then click on Settings > Reconnect. Be sure to accept all permissions during the connection process. From that point, you should be all set you and can retry any failed posts in your Queue.

Notes:

  • In order to reconnect a Facebook Page, your personal Facebook Profile will either need to be the owner of the Page or alternatively have the "Page Admin" role. Although it's possible to connect Facebook Pages if you have the "Page Editor" role, it is not possible to reconnect them with this level of permission.
  • If multiple Facebook Pages have become disconnected, and they were authorised through your own personal Facebook Profile, reconnecting one of them, should also reconnect the rest.
  • If you're reconnecting an Instagram account, please ensure you are logging into your personal Facebook Profile that has the Admin Role on the Facebook Page connected to your Instagram Business Profile.

Reauthorizing your LinkedIn account

1

Head over to you your LinkedIn account, click on your profile image in the top right corner, and then click Settings & Privacy.

2

Click on Partners & Services on the left hand side.

3

Click on Permitted Services. You should then see a list of authorized apps. Locate Buffer and click Remove.

4

Head back over to Buffer Publish.

5

Select your LinkedIn account on the left hand side of your dashboard and then click on Settings > Reconnect. From that point, you should be all set you and can retry any failed posts in your Queue.

Notes:

  • In order to reconnect a LinkedIn Page, your personal LinkedIn Profile will either need to be the owner of the Page or alternatively have the "Page Admin" role.
  • If multiple LinkedIn Pages have become disconnected, and they were authorised through your own personal LinkedIn Profile, reconnecting one of them should also reconnect the rest.

Reauthorizing your Pinterest account

1

Head over to your Pinterest account, click on the three vertical dots at the top left of your account and then click on Edit settings.

2

From there, click Apps on the left hand side.

3

You should then see a list of authorized apps. Locate Buffer and click Revoke access.

4

Head back over to Buffer Publish.

5

Select your Pinterest account on the left hand side of your dashboard and then click on Settings > Reconnect. From that point, you should be all set you and can retry any failed posts in your Queue.

Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.