[Reply] Supported social networks
Supported social networks and message types
Reply currently supports Twitter, Facebook Pages, and Instagram Business Profiles. Here’s a run down of the types of messages we’re currently able to pull into Reply:
|Public tweets (any post in which your Twitter handle is @mentioned, including replies on posts and ads), direct messages, and searches (e.g. keywords, hashtags, etc)|
|Facebook Pages|| Comments on posts and ads, visitor posts, private messages, and recommendations
Due to API limitations, it is not currently possible to pull in mentions of your Facebook Page that have been posted anywhere other than your Page. For example, if a user @mentions your Page on their own Profile, or another Page, this would not be pulled into Reply.
| Instagram Business Profiles
|| Comments on posts and ads
Due to API limitations, it is not currently possible to pull in Instagram Direct Messages.
Additionally, it is not possible to pull in mentions of your Instagram Profile that have been posted anywhere other than comments on posts and ads on your Profile. For example, if a user @mentions your Instagram Profile in a comment on their own Profile, or on someone else's Profile, this would not be pulled into Reply.