[Reply] Supported social networks

Reply currently supports Twitter, Facebook Pages and Instagram. Here's a run down of the types of messages we're currently able to pull into Reply.

Twitter

We're currently able to pull in the following types of messages from Twitter:

  • Public tweets (i.e. any post in which your Twitter handle is @mentioned, including replies on posts and ads)
  • Direct messages
  • Searches (e.g. keywords, hashtags, etc).

Facebook Pages

We're currently able to pull in the following types of messages from Facebook Pages:

  • Comments on posts and ads
  • Visitor posts
  • Private messages
  • Reviews

Please note, it is not currently possible to pull in mentions of your Facebook Page, which have been posted in other places. For example, if a user @mentions your Facebook Page on their own Profile, or another Page, this will sadly not be pulled through to Reply.

Instagram

We're currently able to pull in the following types of messages from Instagram:

  • Comments on posts and ads

Please note, only Instagram Business profiles that have been connected to a Facebook page are supported. Learn more about converting your Instagram profile to a business profile as well as linking your Instagram Business profile to a Facebook page.