How to cancel your subscription or delete your account

IN THIS ARTICLE
Cancelling your subscription Permanently deleting your account

Cancelling your subscription

We're sorry to see you go! Please follow the steps in this section to cancel an individual subscription. If you're looking to permanently delete your account, please jump to the next section.

Cancelling your Buffer Publish subscription

1

Click on your profile avatar at the top right of your Publish dashboard and then click Preferences from the drop down menu.

2

Select the Billing tab.

3

Click Cancel Plan.

4
Ensure the Free plan is selected and click Confirm and Switch. Learn more about what happens when your Publish account is downgraded to the Free plan here.

Cancelling your Buffer Analyze subscription

1

Click on your profile avatar at the top right of your Analyze dashboard and then click Settings from the drop down menu.

2

Under Billing Method, click Cancel Subscription.

3

Click Cancel Subscription.

Cancelling your Buffer Reply subscription

1

Click on your profile avatar at the top right of your Reply dashboard and then click Preferences from the drop down menu.

2

Select the Billing tab and click Cancel Subscription.

3

Choose the reason you're cancelling your subscription and then click Cancel Account.

Permanently deleting your account

Please keep in mind that this is permanent and will delete all accounts associated to this email address. If you're subscribed to Buffer Publish, Buffer Analyze, Buffer Reply, or a combination of those products, all of those subscriptions will be cancelled and your accounts will be deleted.

1

Click on your profile avatar at the top right of your dashboard and then click Account from the drop down menu. You can access this menu from the Publish, Analyze, and Reply dashboard.

2

Click Delete My Buffer Account towards the bottom of the page.

3

Enter your password and click Confirm.

4

Choose the reason you're deleting your account, tick the "Yes, I'd like to delete my account" checkbox, and click Delete my account.

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