[Reply] Slack integration

What is Slack?

Slack is a collaboration hub that connects your organization. It's a communication tool, comprised of channels, where you can share messages, files, and more! Learn more about Slack here.

If your team is using Slack, you can integrate your account with Reply, and have certain conversations and events sent directly to a channel of your choosing. This can be especially helpful as you're starting out with social media support and your team is not in Reply daily!

Configuring the Slack integration

1

Click on your profile avatar at the top right of your dashboard and then click on Preferences.

2

Select the Integrations tab.

2

Enable the Slack integration by switching the toggle to on.

3

You'll then be prompted to choose and connect your Slack account.

4

Once connected, select the Slack channel you'd like to send alerts to.

5

You can then choose which types of conversations and events you'd like to be alerted to in Slack, from the following options:

  • For each message type, you can choose to be alerted a) when a new conversation comes in and b) when a reply is sent
  • Alert when any note is added
  • Alert when any conversation is assigned

6

Finally, click Save Changes and you're all set!

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