[Reply] Slack integration

Summary

If your team is using  Slack, you can integrate your account with Reply, and have certain conversations and events sent directly to a channel of your choosing.

Configuring the Slack integration

Follow the steps below to configure the Slack integration.

1

Click on  Settings on the left hand side of your dashboard and then select the Integrations tab.

2

Enable the Slack integration by switching the toggle to on.

3

You'll then be prompted to choose and connect your Slack account.

4

Once connected, select the Slack channel you'd like to send alerts to.

5

You can then choose which types of conversations and events you'd like to be alerted to in Slack, from the following options:

  • For each conversation type, you can choose to be alerted a) when a new conversation comes in and b) when a reply is sent
  • Alert when any note is added
  • Alert when any conversation is assigned

6

Finally, click  Save Changes.