Team Report

Overview

Our Team report breaks down the activity of individual team members. It helps to answer questions like "who sent the most replies this week?" or "how many conversations did my team lead assign?". It's also a great tool to see week over week if your team is sending more ore less replies (total volume) and which types of replies (Tweets, Direct Messages, Facebook comments, etc) are sent most. 

Team Metrics

Total Replies Sent
Across all connected channels (Twitter and Facebook), this metric shows how many total replies were sent for a given time period. 

Tweets Sent
The total number of Tweets sent across all connected social profiles.

Direct Messages Sent

The total number of Twitter Direct Messages sent across all connected social profiles.

Facebook Comments Sent

The total number of public Facebook comment replies sent across all connected social profiles.

Facebook Messages Sent
The total number of Facebook messages sent across all connected social profiles.

Individual Metrics

We also show the same team level metrics (Tweets sent, etc) on an individual basis. In addition we also include:

Notes
Total number of notes created by a particular team member.

Assignments
Total number of conversations assigned by a particular team member.

Closed
Total number of conversations closed by a particular team member.