[Reply] Why might I be unable to send a reply?

IN THIS ARTICLE

Summary

There are one or two scenarios in which you will be unable to send a reply, and this is usually due to limitations of a particular social network.

Unable to send a Direct Message to a particular user

If you find that you are unable to send a Direct Message to a particular user, this is likely to be related to Twitter permissions. By default, the Twitter account that you're replying from, and the user you're replying to, will need to be following each other in order for you to send them a Direct Message. Further to this, some Twitter users might opt to disable all Direct Messages, which would also stop you from sending them a DM. Here's what you can check:

  • Does this user follow the Twitter account that you're replying from?
  • Does this user allow anyone to send them a Direct Message? You can check this by visiting their Twitter Profile and looking for the option to send them a Direct Message.

An easy way to avoid these issues is to use the Insert Direct Message Link option within the composer. This will include a unique link in your public reply.

Twitter will then convert this unique link into a special button that users can click on to initiate sending you a Direct Message, all without having to worry about Twitter permissions. 😎

If a social account has been removed

In the event that you remove a social account, Reply will display a warning when replying to a conversation. If it's a public tweet you're responding to, you would be able to respond from a different Twitter account (if you have one connected), but if it's any other type of message (e.g. Twitter Direct Message, Facebook Comment), you would only be able to respond from the social account it was sent to. If that social account has been removed or disconnected, it won't be possible to send a reply. Social accounts can be reconnected by heading to Settings > Social Accounts.