[Publish] Posts failing to publish to a Facebook Page, or being published as yourself instead of as the Page
IN THIS ARTICLE
It is important to accept all permissions when connecting a Facebook Page to your Buffer Publish account. There are a couple of scenarios that can happen if permissions have not been set up correctly. But don't worry, it's a quick fix! First, let's look at a couple of scenarios you might see.
Posts failing with an error
"An unknown error has occurred, please get in touch if this persists."
This happens when the Publish as Pages you manage permission was not accepted when connecting the Facebook Page to your account.
Posts being attributed to you instead of the Page
How to fix
Both of these scenarios can be fixed by checking and updating the permissions that Buffer has within Facebook. This can be done by going to Business Integrations in Facebook, locating Buffer and updating the permissions there. Whilst this should do the trick, we generally recommend reauthorising your Facebook Page completely to ensure all required permissions are accepted. Here are the steps you’ll need to reauthorise your Facebook Page:
Log in to Facebook and head to Business Integrations.
You should see the Buffer app listed on the page. Click on the [X] to the right of the Buffer app to remove it from Facebook.
You will then see a pop up asking if you'd also like to "Delete all your Buffer activities including posts, photos and videos on Facebook." It is very important to leave this unticked, unless you really do want to delete any posts that have been published to Facebook via Buffer. If you have any questions about this, please don't hesitate to contact us.
Head back over to https://buffer.com/app
Select your Facebook account on the left hand side of your dashboard and then click on Settings > Reconnect. Be sure to accept all permissions during the connection process. From that point, you should be all set you and can retry any failed posts in your Queue.
In order to reconnect a Facebook Page, your personal Facebook Profile will either need to be the owner of the Page or alternatively have the "Page Admin" role. Although it's possible to connect Facebook Pages if you have the "Page Editor" role, it is not possible to reconnect them with this level of permission.