[Publish] How to open Buffer Publish in an incognito or private window

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Summary

Whenever we're investigating an issue that you have reported to us, our Customer Advocates will explore all possible options to solve the issue with minimal additional hassle for you. In some cases, such as when we're having trouble replicating the issue on our side, we may ask you to open Buffer Publish in an incognito or private window in order to troubleshoot a bit further.

For example, if you're seeing some oddness in how Buffer Publish is working, it may be due to certain browser extensions or add-ons being installed. Opening Publish in an incognito or private window can help to determine if this might be the case.

Here are the steps to open Publish in an incognito or private window in the common browsers. Once you have opened an incognito or private window, you will need to re-login to Buffer.

If you are experiencing issues with the  Buffer Browser Extension, we may ask you to try using it in an incognito window. For Chrome and Opera, an extra step is needed to allow this to open.

Chrome

Click on File > New Incognito Window

  • Mac shortcut: Shift + CMD ⌘ + N
  • Windows shortcut: Shift + CTRL + N

To allow the Browser Extension to open in a Chrome incognito window, click on the three vertical dots at the top right of your browser, followed by More Tools > Extensions. From there, locate Buffer and tick the checkbox labelled Allow in incognito.

Safari

Click on  File > New Private Window

  • Mac shortcut: Shift + CMD ⌘ + N
  • Windows shortcut: Shift + CTRL + N

No extra step is needed to allow the Browser Extension to open in a private window.

Firefox

Click on File > New Private Window

  • Mac shortcut: Shift + CMD ⌘ + P
  • Windows shortcut: Shift + CTRL + P

No extra step is needed to allow the Browser Extension to open in a private window.

Opera

Click on  File > New Incognito Window

  • Mac shortcut: Shift + CMD ⌘ + N
  • Windows shortcut: Shift + CTRL + N

To allow the Browser Extension to open in an Opera incognito window, click on View at the top of your browser, followed by Show Extensions. From there, locate Buffer and tick the checkbox labelled Allow in private mode.