How to open Buffer in an incognito or private window

Whenever we're investigating an issue that you have reported to us, our Customer Advocates will explore all possible options to solve the issue with minimal additional hassle for you. In some cases, such as when we're having trouble replicating the issue on our side, we may ask you to open Buffer in an incognito or private window in order to troubleshoot a bit further.

For example, if you're seeing some oddness in how Buffer is working, it may be due to certain browser extensions or add-ons being installed. Opening Buffer in an incognito or private window can help to determine if this might be the case.

The table below shares details on how to open Buffer in an incognito or private window in the common browsers. Please note, once you have opened an incognito or private window, you will need to re-login to Buffer.

Steps Mac shortcut Windows shortcut
Chrome File > New Incognito Window Shift + CMD ⌘ + N Shift + CTRL + N
Safari File New Private Window Shift + CMD ⌘ + N Shift + CTRL + N
Firefox File New Private Window Shift + CMD ⌘ + P Shift + CTRL + P
Opera File New Incognito Window Shift + CMD ⌘ + N Shift + CTRL + N

If you are experiencing issues with the Buffer Browser Extension, we may ask you to try using it in an incognito window. For Chrome and Opera, an extra step is needed to allow this to open.

To allow the Browser Extension to open in a Chrome incognito window, click on Window > Extensions. From there, locate Buffer and click Details. Scroll down and toggle Allow in incognito on.

To allow the Browser Extension to open in an Opera incognito window, click on View Show Extensions. From there, locate Buffer and tick the checkbox labelled Allow in private mode.

Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.