[Reply] Inviting team members

Reply was designed for teams to work together, to respond to social conversations within one simple inbox. To invite your team members, click on  Settings on the left hand side of your dashboard and then select the Team tab. From there, enter your team members' email addresses and click Send Invites.

By default, team members will be assigned the Agent role, but they can be changed to the Admin role if needed, by clicking on the drop down arrow to the right of their current role, and selecting Admin.

Admins have the highest level of access and this role is typically reserved for one or two members on a team. Agents typically make up the majority of a team.

Agent Admin (everything an Agent can do plus...)
Reply, like, and assign conversations Add, remove, and change the role of team members
Change the status of conversations Connect, configure, and remove social accounts
Add, edit, and manage the visibility of tags Add, edit, and remove automation rules and saved replies
Create and delete notes Add, configure, and remove integrations
View and export report data View and update billing details, including cancelling the account

Team members are not able to change their own role, or delete their account.