[Reply] How do I know what type of message I'm looking at?

Within the Team Inbox, and any of your other folders, you'll notice a social icon towards the right hand side of each conversation. This indicates the type of message that it is.

Here are the icons for each type of message:

You can also filter the Team Inbox, or any of your other folders, using the All Conversations drop down.

When viewing a conversation, there are a couple of indicators to let you know what type of message you're looking at:

  • The social icon will be displayed at the top left of the composer.
  • Within the composer, you'll see what type of reply you'll be sending, e.g. "Your public reply", "Your direct message reply", "Your comment"