[Reply] How much data can be exported to CSV?
Reports can only be exported on our Business Plan. More information on our plans can be found here.
On our Business Plan, you'll have access to full history reports. This means you are able to export data as far back as the first conversations you responded to through Reply. That said, there are some limitations in terms of how much data you can export to a single report.
At the moment, you're able to export a maximum of two months worth of data at a time. For example, you would not be able to export data from September 1 to December 31. If you need data between these date ranges, you would need to download two reports separately, one for September 1 to October 31 and another for November 1 to December 31. Once you have both reports downloaded, you can copy the data into one spreadsheet.
This limitation is to protect bandwidth for customers, as exporting more than two months worth of data ends up being quite a bit of data extraction. We do apologize for the extra leg work on this one and we hope to make improvements soon.