[Reply] How much data can be exported to CSV?
Reports can only be exported on our Business Plan. More information on our plans can be found here.
On our Business Plan, you'll have access to full history reports. This means you are able to export data as far back as your very first conversations. That said, there are some limitations in terms of how much data you can export to a single report.
At the moment, you're able to export a maximum of 2 months worth of data at a time. For example, you would not be able to export data from 1st September to 31st December. If you need data between these date ranges, you would need to download 2 reports separately, one for 1st September to 31st October and another for 1st November to 31st December. Once you have both reports downloaded, you can copy the data into one spreadsheet.
This limitation is to protect bandwidth for customers, as exporting more than 2 months worth of data, ends up being quite a bit of data extraction. We do apologise for the extra leg work on this one and we hope to make improvements soon.